fb89 Frequently
Asked Questions

fb89 requires a valid government-issued photo ID and proof of address to complete KYC verification. Accepted ID documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. For proof of address, a recent utility bill, bank statement, or mobile banking statement (bKash, Nagad, or Rocket) dated within the last three months is acceptable. Upload clear, unobstructed photos or scans of both sides of your ID through the Account Settings panel. Most KYC submissions are reviewed within 24 hours.

You can reset your fb89 password instantly using the "Forgot Password" link on the login page. Enter the email address or mobile number linked to your account, and fb89 will send a password reset code via SMS or email. Enter the code on the reset screen, then set a new password that is at least eight characters long and includes a mix of letters and numbers. If you no longer have access to your registered email or phone number, contact [email protected] with your KYC documents for assisted account recovery.

No — each player is permitted to hold exactly one fb89 account, and duplicate accounts are strictly prohibited. fb89 uses device fingerprinting, IP checks, and KYC matching to detect duplicate registrations. If a second account is identified, both accounts may be suspended and any pending bonuses forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to merge or close the duplicate before any action is taken. One account per household is the standard policy.

You can request account closure at any time by emailing [email protected] with the subject line "Account Closure Request". Include your registered email address and the reason for closure. If you have a remaining balance, fb89 will process a withdrawal to your last used payment method before closing the account. For players who want to stop gambling specifically, the self-exclusion tool in Account Settings is a more appropriate option, as it prevents re-registration for the chosen exclusion period. Account closure requests are typically processed within 48 hours.

Depositing via bKash on fb89 takes less than 60 seconds — log in, go to the Cashier, select bKash, enter the amount, and follow the on-screen payment prompt. fb89 will display a merchant number and a reference code. Open your bKash app, choose "Send Money" or "Payment", enter the fb89 merchant number, input the reference code in the reference field, and confirm with your bKash PIN. The deposit reflects in your fb89 balance almost instantly. The minimum bKash deposit is ৳200 and the maximum per transaction is ৳30,000.

bKash and Nagad deposits on fb89 are credited to your account balance in real time — typically within 30 seconds of a successful payment. In rare cases during peak hours or network congestion, a deposit may take up to five minutes to appear. If your deposit has not been credited after 15 minutes, do not attempt another payment — instead, take a screenshot of your bKash or Nagad transaction confirmation and send it to [email protected]. Our team will manually verify and credit the amount within two hours.

The minimum withdrawal amount on fb89 is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers to Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no withdrawal fee charged by fb89, although your bank or mobile banking provider may apply their own transaction charges. Withdrawals require completed KYC verification and are processed to the same payment method used for the most recent deposit.

Withdrawals to bKash, Nagad, and Rocket are typically processed within one to four hours of approval by fb89's payments team. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Sonali Bank, City Bank, or IBBL (Islami Bank) generally take one to three business days depending on the receiving bank's processing schedule. Withdrawals submitted after 10 PM Bangladesh Standard Time (BST, UTC+6) may be processed the following morning. First-time withdrawals take slightly longer as the payments team verifies the account details against your KYC records.

fb89 does not charge any platform-side fees for deposits or withdrawals. However, bKash, Nagad, Rocket, and Upay may apply their standard mobile transaction charges when you send money to the fb89 merchant account — these fees are set by the mobile banking providers, not by fb89. For bank transfers, BRAC Bank, Dutch-Bangla Bank, and other Bangladeshi banks may charge a nominal inter-bank transfer fee. We recommend checking your mobile banking app's fee schedule before initiating a large transaction.

Yes — fb89 accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The process is the same as for bKash: go to the Cashier in your fb89 account, select your preferred payment method, enter the deposit amount, and follow the on-screen instructions to complete the payment within your Rocket or Upay app. Visa and Mastercard are also accepted for international players. The minimum deposit is ৳200 across all supported mobile banking methods.

fb89 offers a wide range of cricket betting markets covering the Bangladesh Premier League (BPL), IPL, ICC T20 World Cup, Test series, and international ODI fixtures featuring the Bangladesh Tigers. Available market types include match winner, series winner, top run scorer, top wicket-taker, first innings total, player performance props, and live in-play betting on ongoing matches. Outright tournament winner markets — such as BPL Champion or T20 World Cup Winner — are a particular speciality of fb89, with competitive long-term odds updated daily. All cricket odds are displayed in decimal format with BDT stakes.

fb89 hosts slots from a curated selection of globally recognised game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, and Play'n GO. The slots library is updated regularly with new releases. Players can filter by provider, theme, volatility, and minimum bet size. Popular titles among Bangladeshi players include high-volatility crash-style games, classic fruit machines, and branded video slots with jackpot features. All slot games on fb89 are certified for RNG fairness and have their RTP (Return to Player) percentage listed on the individual game information page.

RTP stands for Return to Player — it is the percentage of total wagered money that a slot or casino game statistically returns to players over a very large number of rounds. For example, a slot with a 96% RTP returns ৳96 for every ৳100 wagered on average over millions of spins. It is important to understand that RTP is a long-term statistical figure and does not predict outcomes in a single session. fb89 publishes each game's RTP in the game information panel. Most slots on fb89 have RTPs between 94% and 97%.

Yes — fb89 is fully optimised for mobile browsers on both Android and iOS devices, with no app download required. Simply open fb89.io in your mobile browser (Chrome, Firefox, or Safari all work well), log in, and access the full game library including cricket betting, slots, and live casino tables. The mobile interface is responsive and adapts automatically to your screen size. Live dealer games from Evolution Gaming and Ezugi are streamed in HD and perform well on standard 4G connections available across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh.

All games on fb89 use certified Random Number Generator (RNG) technology supplied by the game providers, ensuring outcomes are fully random and cannot be predicted or manipulated. Game providers such as Pragmatic Play, NetEnt, and Microgaming undergo regular independent audits by testing laboratories including eCOGRA and iTech Labs. fb89 operates the games in their original, unmodified form directly from the provider platforms. The platform also uses SSL encryption to protect all game session data and financial transactions. Players can verify a game's fairness certification by checking the provider's website directly.

fb89 offers a welcome bonus on your first deposit, giving new Bangladeshi players extra funds to explore the platform's cricket betting markets, slots, and live casino tables. The bonus is credited automatically to your account after your first qualifying deposit is confirmed. The exact bonus percentage and maximum amount are displayed on the active promotions page within your account. Welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn — always read the full Terms & Conditions of the offer before claiming.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit amount) before the resulting winnings become withdrawable. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place ৳20,000 in total bets using that bonus before a withdrawal is permitted. Different game types contribute different percentages towards wagering: slots typically contribute 100%, while live casino table games may contribute less. The current wagering progress is always visible in your Account Dashboard under the "My Bonuses" section.

Yes — fb89 periodically offers free spin packages to both new and existing players, typically tied to newly launched slot titles or special seasonal promotions. Free spins may be awarded as part of the welcome bonus package, as a loyalty reward, or as a standalone promotional offer linked to a specific Pragmatic Play or NetEnt slot. Winnings from free spins are credited as bonus funds and are subject to wagering requirements before withdrawal. The number of free spins, the eligible game, and the wagering terms are clearly stated in each promotion's details page.

fb89 rewards consistent players through a tiered loyalty program where points are earned on every real-money bet placed across cricket, slots, and live casino. As you accumulate points, your account progresses through loyalty tiers — each higher tier unlocks improved benefits such as faster withdrawal processing, dedicated account managers, higher deposit limits, exclusive reload bonuses, and invitations to seasonal tournament promotions tied to events like the BPL or T20 World Cup. Your current tier level and point balance are displayed in your Account Dashboard at all times.

Bonuses are not credited if the qualifying conditions were not fully met at the time of deposit — the most common reasons are an insufficient deposit amount, using an ineligible payment method, or depositing without activating the bonus code (where required). Some promotions require a specific bonus code to be entered in the "Promo Code" field before completing the deposit. If you believe a bonus was not credited in error, contact [email protected] within 48 hours of the deposit, providing your transaction reference. Late claims beyond the promotion's expiry window cannot be honoured.

fb89 is a safe and reliable platform built specifically for the Bangladeshi market, using industry-standard 256-bit SSL encryption to protect all account data, financial transactions, and personal information. All game outcomes are powered by certified RNG technology from reputable global providers. fb89 employs a dedicated fraud detection system that monitors accounts 24 hours a day for suspicious activity. Player funds are held separately from operational funds, and all withdrawal requests are subject to identity verification to prevent unauthorised access. The platform has been serving Bangladeshi players since its inception with a proven track record of timely payouts.

The minimum age to register and play on fb89 is 21 years old — the platform is strictly for adults aged 21 and above. Age verification is a mandatory part of the KYC process, and fb89 reserves the right to request proof of age at any point. Any account found to belong to a person under 21 will be immediately suspended, all gameplay voided, and deposited funds returned. fb89 encourages parents and guardians to use parental control software to prevent underage individuals from accessing online gambling platforms.

All responsible gaming controls on fb89 — including deposit limits, session timers, loss limits, cooling-off periods, and self-exclusion — are accessible directly from the Responsible Gaming tab in your Account Settings. Deposit limit reductions and cooling-off activations take effect immediately. Self-exclusion options are available for periods of one month, three months, six months, one year, or permanently. During self-exclusion, your account is fully deactivated and you will be removed from all marketing communications. If you need urgent self-exclusion assistance outside of the dashboard, email [email protected] and the team will action it within the hour.

fb89 protects all player data using 256-bit SSL encryption on every page and transaction, ensuring that your personal details, payment information, and account activity cannot be intercepted. KYC documents are stored on secure, access-controlled servers and are never shared with third parties except where required by fraud prevention obligations. fb89's privacy practices are outlined in full in the Privacy Policy. Two-factor authentication (2FA) is available for all accounts and is strongly recommended — enable it in Account Settings to add an extra layer of security to your login process.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, fb89 strongly encourages you to use the self-exclusion tool immediately and to seek independent support. You can activate self-exclusion in Account Settings at any time, or email [email protected] for immediate account deactivation. fb89 also recommends reaching out to professional support organisations. Remember: gambling is intended purely for entertainment, and fb89 is committed to providing a safe environment for every player aged 21 and above. There is no shame in seeking help — taking control is a sign of strength.

fb89 customer support is available 24 hours a day, seven days a week — including Eid, Pohela Boishakh, and all Bangladesh public holidays. The primary contact channel is email at [email protected], where the average response time is under two hours for standard enquiries. Live chat is also available within your logged-in account dashboard for real-time assistance. When contacting support, include your registered username, the nature of your query, and any relevant transaction reference numbers to ensure the fastest possible resolution. Support is provided in English.