Responsible Gaming
at fb89
fb89 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We believe that gambling should always be an enjoyable form of entertainment — never a source of financial or emotional harm.
Playing Smart, Staying Safe
At fb89, responsible gaming is not a footnote — it is a core pillar of how we operate. We recognise that for a small number of players, gambling can shift from entertainment into a harmful habit. Our tools, policies, and support channels exist specifically to prevent and address that outcome.
Whether you are placing a bet on a BPL match, spinning the reels on your favourite slot, or joining a live casino table, fb89 provides you with the control mechanisms you need to keep your play within healthy limits. Deposit caps, session timers, self-exclusion, and cooling-off periods are all available directly from your account dashboard — no forms to fill out, no waiting periods for basic controls.
fb89 also employs a dedicated responsible gaming team who monitor account activity for early warning signs of problem gambling. If our team identifies a pattern of concern, we will reach out proactively — because we would rather have a difficult conversation than watch a player suffer in silence.
Remember: Gambling is a form of entertainment with a built-in house edge. You should never gamble with money you cannot afford to lose, never use gambling as a way to recover debts or financial losses, and never let gambling interfere with your work, family, or social responsibilities.
Six Tools to Keep You in Control
Every fb89 account comes with a full suite of responsible gaming controls. Use them freely — they exist for your benefit.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your fb89 account. Once your chosen limit is reached, the system automatically prevents further deposits until the period resets. Increases to your deposit limit take 24 hours to come into effect — decreases apply immediately.
Session Time Limits
Define a maximum continuous play duration for each gaming session. When your session limit is reached, fb89 will display a clear notification and log you out automatically. This tool helps prevent the "time distortion" effect that extended gambling sessions can produce.
Cooling-Off Periods
Take a short break from gambling without committing to a full self-exclusion. Cooling-off periods of 24 hours, 48 hours, or 7 days are available. During a cooling-off period, your account remains open but all betting and casino gameplay is suspended. You can still access your account history and contact support.
Self-Exclusion
If you feel that gambling is becoming a serious problem, self-exclusion allows you to close your fb89 account for a defined period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is completely deactivated and you will not receive any marketing communications from fb89.
Loss Limits
In addition to deposit limits, fb89 offers loss limit controls that cap your net losses over a given period. This is particularly useful for players who prefer to set a hard ceiling on what they are willing to lose in a single day or week, independent of their total deposit amount.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net result for the session. Reality check notifications can be set to appear every 15, 30, or 60 minutes. Each notification gives you a clear prompt to decide whether you want to continue or stop playing.
How to Activate Your Controls
All responsible gaming tools are accessible directly from your fb89 account settings. No email, no waiting, no paperwork — most controls take effect immediately once saved.
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1
Log In to Your fb89 Account
Visit fb89.io and log in using your registered username and password. Ensure you are on the correct domain to protect your account security.
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2
Navigate to Account Settings
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
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3
Select Responsible Gaming
Within Account Settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, session timers, reality checks, cooling-off, and self-exclusion — are grouped here.
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4
Set Your Preferred Limits
Enter your chosen values for each tool and confirm. Decreases and cooling-off activations take effect immediately. Deposit limit increases require a 24-hour review period before taking effect.
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5
Contact Support if You Need Help
If you need assistance setting up any responsible gaming control, or if you want to request self-exclusion urgently, contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays.
Is Your Gambling Under Control?
Ask yourself the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use fb89's self-exclusion tools or contact our responsible gaming support team.
If you answered yes to three or more questions: Please consider activating self-exclusion on your fb89 account and speaking to a professional counsellor. Gambling addiction is a recognised condition that responds well to early intervention. You are not alone, and help is available.
Recognising Problem Gambling
Problem gambling often develops gradually. Knowing the warning signs early gives you the best chance of addressing it before it causes serious harm.
Spending more time and money on gambling than originally intended
Lying to family members or friends about the amount you gamble or the money you have lost
Feeling a constant preoccupation with gambling — planning your next session or replaying past bets
Using gambling as a way to escape stress, depression, anxiety, or difficult life circumstances
Gambling with increasing amounts of money in order to achieve the same level of excitement
Neglecting personal hygiene, sleep, meals, or physical health due to time spent gambling
Experiencing guilt, shame, or regret after gambling sessions but continuing regardless
Withdrawing from hobbies, social activities, or relationships that were previously important to you
Committing or considering illegal acts such as theft or fraud to fund gambling activity
You are not alone: Millions of people worldwide have successfully addressed problem gambling with the right support. Early action — whether that means using fb89's self-exclusion tool, speaking to a trusted friend, or seeking professional help — makes a significant difference. fb89 will always support your decision to take a break or close your account.
Keeping Under-21s Safe
fb89 takes underage gambling prevention extremely seriously. Our KYC verification process requires every player to confirm their age and identity before any withdrawal is permitted. Any account found to belong to a person under the age of 21 will be closed immediately, with all funds returned to the depositing payment method.
If you share a device with younger family members — including children and teenagers — we strongly recommend implementing parental control software to prevent access to online gambling platforms. Here are some practical steps you can take:
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Use Device-Level Parental Controls
Enable the built-in parental controls on your Android or iOS device to restrict access to gambling-related websites and applications.
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Never Share Login Credentials
Keep your fb89 username and password strictly private. Do not save your credentials in shared browsers or allow family members to use your account.
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Secure Your Payment Methods
Ensure that your bKash, Nagad, or Rocket accounts linked to fb89 are protected by a PIN that younger household members cannot access.
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Report Suspected Underage Accounts
If you suspect that a minor has registered an account on fb89, contact [email protected] immediately. fb89 will investigate and take swift action.
Available Right Now
The following tools are available to all registered fb89 players. You do not need to request permission — simply navigate to the Responsible Gaming tab in your Account Settings.
Deposit Limit
AvailableDaily, weekly, and monthly deposit caps in BDT. Decreases apply instantly.
Session Timer
AvailableSet a maximum session duration. Auto-logout when the limit is reached.
Reality Check
AvailablePeriodic on-screen reminders showing session length and net result.
Self-Exclusion
ImmediateClose your account for 1 month up to permanent. Takes effect instantly.
Loss Limit
AvailableCap your net losses per day or week, independent of your deposit amount.
Cooling-Off
AvailableShort-term break of 24 hours, 48 hours, or 7 days — no full closure needed.
Support is Always Available
If you are concerned about your gambling, or if you want to talk to someone, the following channels are open 24 hours a day, 7 days a week.
fb89 Responsible Gaming Team
Our dedicated responsible gaming team is available around the clock. Email us to activate self-exclusion, adjust limits, or simply talk through any concerns about your play.
[email protected]Live Chat Support
Access live chat directly from your fb89 account dashboard. Our agents are trained in responsible gaming and can escalate your case to the specialist team immediately if needed.
Available 24/7 in Account DashboardIndependent Help & Counselling
If you would prefer to speak with an independent organisation about gambling-related concerns, we encourage you to seek professional counselling services available locally in Bangladesh or online.
Ask fb89 support for referral informationEnjoy fb89 — Within Your Limits
Set your controls, know your limits, and enjoy the best of cricket betting, slots, and live casino — all on the fb89 platform built for Bangladesh.