fb89 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data fb89 collects from players across Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your own information.
How fb89 Protects Your Data
We apply six core data protection principles to every player account on the fb89 platform, ensuring your information is handled with integrity and transparency.
Minimal Data Collection
fb89 collects only the personal data that is strictly necessary to operate your account, process payments, and comply with identity verification obligations. We do not collect data speculatively or beyond operational need.
Encrypted Storage
All personal data stored by fb89 is encrypted at rest using industry-standard AES-256 encryption. Passwords are stored as irreversible salted hashes and are never accessible — even to fb89 staff — in plain text.
No Unauthorised Sharing
fb89 does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with the service providers necessary to deliver the fb89 platform, and only under strict data processing agreements.
Your Rights
You have the right to access, correct, and request deletion of your personal data held by fb89. You may exercise these rights at any time by contacting our support team. fb89 responds to all data requests within five business days.
Defined Retention Periods
fb89 retains personal data only for as long as it is needed for the stated purpose or required by applicable financial regulations. Account data is retained for a minimum of five years following account closure to meet anti-money-laundering obligations.
Marketing Opt-Out
Promotional communications from fb89 are entirely opt-in. You may withdraw your marketing consent at any time from your account settings or by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the fb89 platform.
Summary: fb89 collects personal data to operate your account, process payments, verify your identity, and keep the platform secure. We do not sell your data. You have clear rights over your information. This Privacy Policy explains everything in plain, direct English. Please read it carefully — it forms part of your agreement with fb89.
01 Introduction
This Privacy Policy ("Policy") describes how fb89 ("fb89", "we", "us", "our") collects, uses, stores, and discloses personal data in connection with the fb89 online betting and casino platform accessible at fb89.io ("Platform"). This Policy applies to all registered players, prospective players who visit the Platform without registering, and any individual whose personal data is processed by fb89 in connection with the Platform.
fb89 is the data controller responsible for the personal data collected through the Platform. This means fb89 determines the purposes and means by which your personal data is processed, and fb89 is accountable for ensuring that processing is conducted lawfully, fairly, and transparently.
By registering an account, making a deposit, or continuing to use the fb89 Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and may request account closure by contacting [email protected].
This Policy should be read alongside the fb89 Terms and Conditions, which govern the overall contractual relationship between you and fb89. In the event of any conflict between this Policy and the Terms and Conditions regarding data matters, this Policy takes precedence.
02 Data We Collect
fb89 collects personal data in the following categories, depending on how you interact with the Platform:
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number, selfie photograph | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration |
| Financial Data | bKash account number, Nagad account number, Rocket number, bank account details, Visa/Mastercard details, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser type, operating system, session duration, page views | Automatic collection during Platform use |
| Usage Data | Bets placed, games played, casino session logs, bonus redemptions, login timestamps | Automatic collection during Platform use |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with fb89 | When you contact fb89 support |
| Marketing Preferences | Email marketing opt-in status, promotional SMS consent, preferred communication channel | Account settings and consent forms |
fb89 does not intentionally collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is inherent in a government-issued identity document submitted for KYC purposes). If you believe fb89 has inadvertently collected such data, please contact [email protected] immediately so that it can be reviewed and, where appropriate, deleted.
03 How We Use Your Data
fb89 uses the personal data it collects for the following specific purposes:
- Account Management: To create, maintain, and administer your fb89 player account, including processing deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and other supported payment methods.
- Identity Verification (KYC): To verify your identity and age (minimum 21 years) in accordance with responsible gaming obligations and anti-money-laundering requirements.
- Service Delivery: To provide access to sports betting markets (including BPL, IPL, T20 World Cup, and international football), casino games, and live dealer tables on the Platform.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct.
- Responsible Gaming: To monitor player behaviour for signs of problem gambling and to administer player-requested self-exclusion, deposit limits, cooling-off periods, and time-out features.
- Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance via email and live chat.
- Legal Compliance: To comply with applicable financial regulation, anti-money-laundering obligations, and lawful requests from competent authorities.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve Platform performance, game selection, and user experience.
- Marketing Communications (with consent only): To send you promotional offers, BPL season bonuses, Eid special promotions, and Platform updates, where you have opted in to receive such communications.
04 Legal Basis for Processing
fb89 processes your personal data on the following legal bases, depending on the specific purpose of processing:
- Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract between you and fb89 (the Terms and Conditions). Without this processing, fb89 cannot operate your account or process payments.
- Legal Obligation: Processing your identity data for KYC and anti-money-laundering purposes is required by applicable financial regulations. fb89 cannot waive this obligation regardless of player preference.
- Legitimate Interests: Processing technical data and usage data for fraud detection, platform security, and aggregated analytics is conducted on the basis of fb89's legitimate interest in operating a safe and fair gaming environment. This interest is balanced against and does not override your privacy rights.
- Consent: Processing your contact data for marketing communications is based solely on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
05 Data Sharing
fb89 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. fb89 shares personal data only in the following limited circumstances:
- Payment Processors: Your financial data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard partner networks) solely for the purpose of processing your deposits and withdrawals. These providers process data under their own privacy policies and applicable financial regulation.
- Game Software Providers: Your player account identifier and session data are shared with casino game providers (including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe) to the extent necessary to deliver their games within the Platform. These providers do not receive your full identity or financial data.
- KYC Verification Services: Your identity documents may be processed by a third-party identity verification service to automate and accelerate the KYC process. Such services operate under strict data processing agreements with fb89.
- Customer Support Platforms: Communications data (support tickets and live chat transcripts) is processed by fb89's customer support software provider solely for the purpose of delivering support services.
- Law Enforcement and Regulatory Authorities: fb89 will disclose personal data to competent law enforcement, financial intelligence, or regulatory authorities where required by a lawful order, warrant, or regulatory obligation. fb89 will notify affected players of such disclosure where legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of fb89's business assets, player data may be transferred to the acquiring entity as part of that transaction. fb89 will notify players of any such transfer in advance.
Note: All third-party data processors engaged by fb89 are bound by written data processing agreements that require them to process data only on fb89's documented instructions, maintain appropriate technical and organisational security measures, and not engage sub-processors without fb89's prior written consent.
06 Cookies & Tracking Technologies
fb89 uses cookies and similar tracking technologies on the Platform for the purposes described below. A cookie is a small text file placed on your device by the Platform's server. Cookies do not themselves contain personal data, but they may be associated with personal data already held by fb89.
- Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your account preferences, and enable secure payment processing. These cookies cannot be disabled without preventing Platform use.
- Performance and Analytics Cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and whether error messages are encountered. This data is used solely to improve Platform performance.
- Functional Cookies: These cookies remember choices you make on the Platform (such as your display language preference) to provide a more personalised experience.
- Session Identifiers: fb89 uses session identifiers to associate your activity across a single browser session with your player account, enabling responsible gaming monitoring tools to function correctly.
You may control cookie settings through your browser's privacy settings. However, disabling strictly necessary cookies will impair your ability to log in to and use the Platform. fb89 does not use third-party advertising cookies or cross-site tracking technologies.
07 Data Retention
fb89 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity and KYC Data | 5 years from account closure | Anti-money-laundering regulatory requirement |
| Financial Transaction Records | 5 years from transaction date | Financial record-keeping obligations |
| Betting and Gaming History | 3 years from account closure | Dispute resolution and responsible gaming monitoring |
| Support Communications | 2 years from last communication | Customer service quality and complaint history |
| Technical and Usage Data | 12 months on a rolling basis | Security monitoring and fraud detection |
| Marketing Preference Records | Duration of account plus 1 year | Evidence of consent and opt-out compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated statistical purposes.
08 Data Security
fb89 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the fb89 Platform, preventing interception during transit.
- AES-256 encryption at rest for all personal data stored in fb89's databases.
- Irreversible salted hashing for all account passwords. fb89 staff cannot view your password in plain text at any time.
- Role-based access controls limiting internal access to personal data strictly to staff whose job functions require it.
- Multi-factor authentication for all fb89 internal systems that hold player personal data.
- Regular independent penetration testing of the Platform infrastructure.
- Automated real-time monitoring for unusual access patterns, data exfiltration attempts, and brute-force login attacks.
- A documented data breach response procedure, including player notification within 72 hours where a breach is likely to result in risk to your rights and freedoms.
While fb89 applies robust security measures, no online system is entirely immune from security threats. You play an important role in keeping your account secure: use a strong, unique password, enable SMS two-factor authentication in your account settings, and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
09 Your Rights
As a player whose personal data is processed by fb89, you hold the following rights in respect of your personal data. fb89 will respond to all rights requests within five business days (Bangladesh Standard Time, UTC+6):
- Right of Access: You have the right to request a copy of all personal data that fb89 holds about you, together with information about the purposes for which it is processed, the categories of data involved, and any third parties with whom it has been shared.
- Right to Rectification: You have the right to request correction of any personal data held by fb89 that is inaccurate or incomplete. You may update certain contact information directly via your account settings.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis exists. This right is subject to overriding legal retention obligations — for example, fb89 cannot delete KYC data within the mandatory five-year regulatory retention period.
- Right to Restriction: You have the right to request that fb89 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
- Right to Data Portability: You have the right to receive personal data you have provided to fb89 in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.
- Right to Object: You have the right to object to processing of your personal data where fb89 relies on legitimate interests as the legal basis, unless fb89 can demonstrate compelling legitimate grounds that override your interests. You have an absolute right to object to processing for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
How to Exercise Your Rights: To submit a data rights request, email [email protected] with the subject line "Data Rights Request — [Your Account Username]". fb89 will acknowledge your request within 24 hours and provide a substantive response within five business days. fb89 reserves the right to verify your identity before processing any rights request to prevent unauthorised access to another person's data.
10 Children's Privacy
The fb89 Platform is strictly for individuals aged 21 years and above. fb89 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform in any capacity.
If fb89 becomes aware, through its KYC verification process or any other means, that personal data has been collected from an individual under the age of 21, fb89 will immediately close the associated account, permanently delete all personal data relating to that individual, and — where applicable — report the matter to the relevant authorities.
If you are a parent or guardian and you believe that a person under your care may have registered an fb89 account, please contact [email protected] immediately. fb89 will take prompt action to investigate and close any underage account.
11 International Data Transfers
fb89 operates primarily to serve players based in Bangladesh. However, certain data processors engaged by fb89 — particularly casino game software providers and cloud infrastructure providers — may process data in jurisdictions outside Bangladesh.
Where personal data is transferred outside Bangladesh to a third-party processor, fb89 ensures that such transfers are governed by appropriate contractual safeguards, including standard data protection clauses that require the recipient to apply data protection standards equivalent to those applied by fb89. fb89 does not transfer personal data to processors located in jurisdictions that do not provide an adequate level of data protection without first putting in place appropriate contractual safeguards.
For information about the specific safeguards in place for any particular international transfer, players may contact [email protected].
12 Third-Party Links
The fb89 Platform may contain references to third-party game providers and payment services that operate under their own privacy policies. fb89 is not responsible for the privacy practices of any third-party service provider, and this Policy does not extend to their websites, applications, or data processing activities.
When you use a payment service such as bKash, Nagad, or Rocket to fund your fb89 account, you are also subject to that provider's terms of service and privacy policy. fb89 encourages you to review the privacy policies of any third-party service you use in connection with your fb89 account.
13 Policy Updates
fb89 reserves the right to update this Privacy Policy at any time. Where a proposed update materially changes the way fb89 processes your personal data, fb89 will notify registered players by email or by a prominent notice on the Platform at least seven days before the changes take effect. Non-material updates (such as typographical corrections or clarifications that do not change the substance of any section) may be published without advance notice.
The "Last Updated" date shown at the top of this Policy indicates when the current version came into effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not accept an update, you should cease using the Platform and may request account closure by contacting [email protected].
Previous versions of this Policy are archived and available on request by contacting [email protected].
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or fb89's data processing practices, please contact our data support team using the details below. All privacy communications are handled in English and with strict confidentiality.
Privacy Enquiries: [email protected]
Subject Line: Use "Privacy Policy Enquiry" or "Data Rights Request — [Your Account Username]" to ensure priority routing
Response Time: Acknowledgement within 24 hours; full response within 5 business days (Bangladesh Standard Time, UTC+6)
Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
fb89 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with fb89's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Ready to Play at fb89?
Now that you understand how fb89 protects your data, explore our cricket betting markets, slots, and live casino — or review our FAQ if you have further questions.